Privacy Policy

Data Collection

We collect personal data that you provide directly when creating an account, listing items, making bookings, or contacting us. This includes:

• Name, email address, and phone number
• Shipping and billing address
• Profile photo and account preferences
• Payment information (processed securely via Stripe)
• Identity verification documents
• Messages and communications on the platform

We also collect data automatically through your use of the platform, including IP address, device information, browser type, and usage patterns.

Data Usage

We use your personal data for the following purposes:

• Providing and improving our rental marketplace services
• Processing transactions and managing bookings
• Verifying user identities for trust and safety
• Sending service-related notifications and updates
• Responding to your enquiries and support requests
• Analysing platform usage to improve the user experience
• Complying with legal obligations

Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Services

We share data with trusted third-party service providers who help us operate the platform:

• Stripe: For secure payment processing and payouts to lenders.
• Shipping partners: To facilitate delivery and returns of rental items.
• Analytics services: To understand platform usage and improve performance.
• Cloud hosting: For secure data storage and platform infrastructure.

We ensure all third-party providers comply with GDPR and maintain appropriate data protection standards.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 30 days, unless we are required to retain it for legal, tax, or regulatory purposes. Transaction records are retained for a minimum of 5 years in accordance with Romanian and EU financial regulations.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure:Request deletion of your personal data (“right to be forgotten”).
• Right to data portability: Receive your data in a structured, machine-readable format and transfer it to another service.
• Right to object: Object to processing of your data for specific purposes, including direct marketing.
• Right to restrict processing: Request limitation of how we use your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.